FAQ

1. What types of toys do you offer?

We offer a wide variety of toys, including educational games, imaginative playsets, puzzles, building blocks, arts and crafts kits, and much more. Our selection is carefully curated to cater to different age groups and interests, ensuring there's something for every child.

2. Are your toys safe for children?

Yes, safety is our top priority. All of our toys meet or exceed international safety standards and are made from non-toxic materials. We thoroughly review each product to ensure it is safe and suitable for its recommended age group.

3. How can I place an order?

You can place an order directly through our website. Simply browse our collection, add your chosen items to your cart, and proceed to checkout. If you need assistance, our customer service team is happy to help.

4. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted for your protection.

5. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on your location. Please check our Shipping Policy page for more details.

6. How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected. Typically, orders within the US take 3-7 business days, while international orders may take 7-14 business days. You will receive a tracking number once your order has shipped.

7. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment online.

8. What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of receipt for a full refund or exchange, provided the item is unused and in its original packaging. Please see our Returns & Exchanges page for more details.

9. How can I contact customer service?

You can reach our customer service team by email at support@magickingdomtoys.com or by phone at +1 (800) 123-4567. Our team is available Monday to Friday, 9:00 AM - 6:00 PM (EST).

10. Do you offer gift wrapping services?

Yes, we offer gift wrapping for an additional fee. You can select the gift wrapping option at checkout and include a personalized message if you’d like.

11. Can I purchase a gift card?

Yes, we offer digital gift cards that can be purchased in various amounts. They are perfect for birthdays, holidays, or any special occasion. Gift cards are delivered via email and can be used for any item in our store.

12. Do you have a rewards or loyalty program?

We’re currently working on a rewards program to thank our loyal customers. Stay tuned for updates and special offers by subscribing to our newsletter!